Last Updated: September 15, 2026

At mycarpe, we truly care about your experience and want you to feel 100% confident in your purchase. If you are not completely satisfied with your order, we are here to help!

1. 30-Day Satisfaction Guarantee

  • We offer a 30-Day Satisfaction Guarantee on all products purchased directly from our website.
  • If you are unsatisfied with your results or product performance for any reason within 30 days of your delivery date, you are eligible to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Your request must be submitted within 30 days of receiving your package.
  • Products do not need to be unopened; we understand you need to try the product to see if it works for you. However, items must not be excessively used (generally, at least 50% of the product content should remain).
  • Proof of purchase (such as your order number or order confirmation email) is required.

3. How to Initiate a Return

Starting a return is quick and hassle-free:

  1. Contact Us: Send an email to our support team at [email protected] with your order number and the reason for your return.
  2. Get Instructions: Our support team will review your request within 24 hours and provide you with simple return instructions and the designated return address.
  3. Ship It Back: Pack the item securely and send it back to us using a local carrier.

4. Refunds

  • Once your returned item is received and inspected, we will send you an email notification to confirm receipt.
  • If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 3 to 5 business days.
  • Note: Original shipping charges (if any) are non-refundable. Since our standard shipping is FREE, you receive the full product price back.

5. Damaged, Defective, or Incorrect Items

Did your order arrive broken, leaking, or incorrect? We will make it right immediately!

  • Please contact us within 7 days of delivery at [email protected] with photos or a short video showing the issue.
  • We will arrange a free replacement or a full refund right away—no need to hassle with returning damaged goods.

6. Exchanges

If you would like to exchange your item for a different product variation or formula:

  • Reach out to our support team, and we will guide you through the quick exchange process.